Return & Refunds
At Hazel Highlands, we are committed to providing high-quality camping gear, hiking gear, and tech products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return if:
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The item is defective, damaged, or incorrect upon arrival.
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The item is unused, in its original packaging, and in resellable condition.
Returns are accepted within [3] days from the date of delivery.
2. Non-Returnable Items
We do not accept returns for:
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Used, worn, or damaged products (unless received in that condition).
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Products without original packaging or accessories.
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Items returned beyond the return period.
3. Refund Process
Once we receive and inspect your return, we will process your refund within [7] business days. Refunds will be issued in the form of store credit or as per our agreed refund method.
4. Exchange Policy
We offer exchanges for defective or incorrect items within [3] days of delivery. If the desired replacement is unavailable, a refund or store credit will be issued.
5. How to Request a Return or Refund
To initiate a return, please follow these steps:
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Contact our support team at [[email protected]] within [7] days of receiving your order.
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Provide your order number, product details, and reason for the return.
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Our team will guide you on the next steps, including return shipping instructions (if applicable).
6. Late or Missing Refunds
If you haven’t received your refund within [7] business days, please:
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Check your email for refund confirmation.
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Contact your bank or payment provider, as processing times may vary.
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If the issue persists, reach out to us at [[email protected]].
7. Policy Updates
Hazel Highlands reserves the right to modify this policy at any time. Changes will be posted on this page.
For any further questions, feel free to contact us at [email protected].
